Help Center Customization

[Jakub Szymanski]

Hi,

I was trying to find something helpful here, but didn't dig out to details that i'm looking for. I'm trying to setup/customize Help Center pages, however i can only change the layout, annoucment etc.

Currently i have there some categories with many different type of things. Can i remove the categories? What i really would like to customize is this page on screenshot, can i have there exaclty the fields i wanted to have for example: raise an incident, raise a change, and linked this with my actual incident and change modules?

I would apprciate any help, many thanks in advance.

[Utkarsh Agarwal · Accepted solution]

Hi @Jakub Szymanski ,

Go to JSM project settings > Portal settings > Portal groups > Create/Modify groups as required. Make sure to assign the request types to the correct portal groups/

[Dave Mathijs · Accepted solution]

Hi @Jakub Szymanski  welcome to the Atlassian Community!

I suggest to read the following documentation articles:

Categorize customer requests into request types

and

Organize request types into portal groups

[Jakub Szymanski]

@Dave Mathijs 

Hi Dave, many thanks for above articles, there were very helpful i have managed to go trough almost all problem that i have. Just one question i have that i wasn't able to find, i see my incident managment module cannot work with P1 Type, which seems to me bit odd. Looks like i can assign the change.

I was following one of the articles i have found - What are compatible and incompatible issue types? | Jira Service Management Cloud | Atlassian Support

However once i click on "create new request type" I'm unable to link it with P1 on INC side. Do you know how i can do it?

[Dave Mathijs]

@Jakub Szymanski 

If you are referring to a major incident, I suggest to read this interesting article (rolling out): What are major incidents?

Otherwise and more in general: Manage your incidents

[Jakub Szymanski]

@Dave Mathijs 

Hi Dave, many thanks for help, however i didn't found what is was looking for in the articles you gave me. I'm trying to Create new request type, which for example would be P1 however i cannot assign it the incident que, it is saying that it's not compatible with incident managment. I was trying to found out reason for that, but i didn't dig out to anything useful (attching screen for help).

Do you know how i can assign more requests type to my change or incident que?

And by the way, may thank for your help i really appriciate your time.

[Jakub Szymanski]

Thank you both, that was very helpful i have founded what i need, you are the best!