I've got an automation rule enabled that emails me when a ticket is unassigned. The intention is to only email me when it's been unassigned for more than 15min (so don't tell me about it until it's been there for at least 15min).
What's wrong? It's emailing me as soon as a ticket is unassigned (not waiting until it's sat there 15min)
The logic (in my brain): "Run this job every 5 minutes, monday - friday from 6am to 6pm, where you notify me if a ticket was created more than 15minutes ago and remains unassigned."
My cron expression is
0 5/5 6-18 ? * mon-fri
and my JQL is
created >= -15m and assignee is empty
What am I doing wrong?
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