Hi I am trying to Link Jira tickets to Service desk Tickets

[Monica Yost]

Hi I need to add my Jira Kanban board tickets to service desk tickets , at the moment I cant do this and Im not sure why , when I start to add in the linked ticket it says 'The issue key "TSB-102" does not exist.

How do I get this to link ?

[Marco Brundel · Accepted solution]

Hi,

To link issues you must also have permission to view the issues of the project in question (browse permission).
Do you have the browse permission in jira-project TSB?

If you do have the permission, configured issue security levels can also play a role. Check with the project administrator of the project whether this is the case.

Regards, Marco

[Monica Yost]

Hi Marco , I am an administrator of the project and I do have Browse permissions , what do you mean in regards to Security levels ?

Thanks,

[Monica Yost]

There are no issue security levels configured for the project 

[Marco Brundel]

Hi @Monica Yost 

Strange then that you get the message 'The issue key "TSB-102" does not exist.

Can you clarify the situation with screenshots?
And can you just watch TSB-102 in Jira?

Is it possible to link another issue?

Regards, Marco

[Monica Yost]

Please see screenshot above , I cant seem to do this with any Jira issue , I cannot just track this in Jira projects as the tickets are linked as the work related applies to both issues .

[Marco Brundel]

Hi @Monica Yost 

And if you open NSB-148 and try to link from there with TAP-157 do you get the same message?

Regards, Marco

[Monica Yost]

I do yes, It almost feels as though the spaces are not recognising each other ?