Hide one of two portals

[Peng Zhou]

Hi all,

I have two portals which are open and can be accessed by anyone and no accounts are required.

I want my projects to be like this:

- Customers for project A can create tickets per portal or per mail.

- Customers for project B can only create tickets per mail. So no one should be able see the portal of project B.

Is this possible?

[Fabian Lim · Accepted solution]

Hi @Peng Zhou

Out of the box this is not possible.  You may want to try downloading the extension for service desk which hides portals based on groups/users. I'm not sure about customers, so feel free to contact them.

Link: https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?tab=overview&hosting=cloud

[Peng Zhou]

Hi @Fabian Lim 

Thank you for the response. I tried the extension, but seems like hiding portals is not possible on Jira Cloud which I am using. I might have overlooked. Do you know of another extension that might be of use?

[Katarzyna]

Hi,

I'm Kate, product owner of Extension. Yes, you're right. The visibility feature is not available on cloud version due to technical limitations. We're still waiting for Atlassian, tracking the progress (or rather: lack of progress) in this ticket: https://ecosystem.atlassian.net/browse/JSDECO-120 Unfortunately, there is no solution on the marketplace.

Best regards,

Kate

[Peng Zhou]

Hi @Katarzyna 

Thank you for the response!