How I can change field value from queue list like Assignee or Status

[Javier de Sagarra]

Hi, I want to know how I can change fields  (type: Select List (single choice)) directly doing click in it and select one of the values of my list.

Sometimes i have to change in 5 or 10 tickets one field and i have to enter in each ticket to change the field, or use bulk change option in filters that for only 5 or 10 tickets have to much steps.

Sorry for my English

Can someone help me?

Thanks a lot

[Javier de Sagarra]

This Fields

[Support - Leoj Studio]

Actually, you have to change your screen or make a workflow in the project settings

Workflows or also known as automation

[Support - Leoj Studio]

For the default fields, Jira creates a default workflow for them.

but for the custom fields, you can either copy a workflow or create your own

[Support - Leoj Studio]

That’s pretty much easy

• Go to servicedesk
• select the desired tickets
• you will get choices about what you want to do with those tickets

[Support - Leoj Studio]

Click on assign to assign it to somebody

[Support - Leoj Studio]

[Support - Leoj Studio]

Select transition to change the status

[Javier de Sagarra]

Thanks Joel but this isn't the problem, i want to change other custom fields or priority, but i can't.

Know you how can I change other fields different to Assignee or Status?

Thanks

[Support - Leoj Studio]

Ya, but you need to create custom priority in the project settings first

[Trey Hurst]

@Javier de Sagarra Did you ever receive a solution here? Support did not seem to be very helpful, I am wondering the same thing right now. I have added a Severity field to our queues and would like to have the dropdwon from the queue-view similar to Assignee. Please let me know, thanks!

[Javier de Sagarra]

Hi @Trey Hurst I Only found Bulk Change in tools to do that, if you have a lot of tickets and only do this 2 o 3 times a month is not bad option, but if you have to do for 4 or 5 tickets every day is not optimal. Good luck.

[Patrik Franklin]

I am also interested in finding a solution in this since I would like to change priority when being in the queue view. It takes quite soem time to enter each case and change the priority there. So, please could support answer this thread if it is possible or not? And if possible, please explain how, thanks!

[Efrat Barak Zadok]

I asked the support team the same and they referred me to this feature request you need to vote for:
https://jira.atlassian.com/browse/JSDCLOUD-8476