How can I change approvers

[Aleksandr Derugo]

Hi, I have created a new project and have run into a problem. I'm using approvals with approvers from assets and I can't change them when I need to.
For example, I have an Assets cf field Department that specifies the approvers.
Dep1 - User1 Dep2 - User2

If I set cf Department = Dep1, the system correctly sets User1 as the approver. But if I change the Department to Dep2, it still sets User1 as the approver.
Is there a way to change or delete approvers so that it is possible to change approvers if necessary?

[John Funk]

Hi Aleksandr,

I would create an automation rule based on a Field Value Changed trigger. Then select the department. Then do a Condition with IF/ELSE and under each, set the Approvers field with the appropriate people. 

[Aleksandr Derugo]

@John Funk Thanks for the suggestion, but there are so many departments :) In general, I'd like to deal specifically with the use of approvals with approvers from Assets.
If it turns out that this is not possible, I can always write a script that automatically fills the cf Approvers :)

[John Funk]

Can you describe that relationship with Assets a little more? What separates those tickets from other tickets? How does that affect the number of Departments involved or the approvers? 

[Piyush Annadate _ACE Pune_]

Hi @Aleksandr Derugo ,
Seems the update for appovers is performing on a single initial changes; you have to update the approval with the department fields changes as well.
Can you share the config at moment?

[Aleksandr Derugo]

I've tried transfer issue to other status(Error) and change department there. But when I request approval again approver doesn't change :(