How can I change or hide the "channel info" that seen on service desk portal issues ?

[Levent Doğangül]

In our case one options are Jira, mail, portal and so on.. My customer does not want to see the option Jira. Instead they want to rename jira with something else.

[Florian Bonniec]

Hi @Levent Doğangül 

You should be able to hide it using Script Fragment from Scriptrunner. You can hide the entire panel 

"com.atlassian.servicedesk.frontend-webpack-plugin:customer-request-details-web-panel"

You cannot edit that field.

https://confluence.atlassian.com/jirakb/adding-or-removing-values-for-the-customer-request-channel-field-used-in-jira-service-management-967322091.html

Regards

[Levent Doğangül]

Hi @Florian Bonniec ,
Thanks for your responce but It did not worked for me. I want to hide the channel info under teknisian use of Jira pages, not from the customer portal.

I am able to hide share button in customer portal and also channel info is already hidden ( It is some how configured or the default is like this in customer portal)

But the thing that I am triying to do is on default Jira IT scrrens.

Could you please help further ?

Best Regards,

Levent

[Florian Bonniec]

Hi

This 

"com.atlassian.servicedesk.frontend-webpack-plugin:customer-request-details-web-panel" should hide it on the IT side.

Regards