How can I make the 'key' field BOLD when my automation email gets triggered?

[Ivan Dowling]

Dear Community,

I am working on an automation rule to provide feedback emails every week. I used:

{{#issues}}{{key}}--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}}

which works fine to show each status value in upper case, but I would like to further identify each ticket key value by turning it into a bolded string. Can this be done?

ID  

[Fernando Eugênio da Silva · Accepted solution]

@Ivan Dowling , Welcome to the Atlassian Community

It is entirely possible to make the content bold using Jira Automation. Use this:

<b>{{#issues}}{{key}}</b>--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}}

See the results:

Don't forget: Jira automation supports HTML resources for formatting, so a lot is possible. Including bold text between <b>content</b>

Regards,

Fernando

[Ivan Dowling]

The change worked nicely but only for the first records, All subsequent records are not showing the key number bolded. See first 2 test results below:

UXPGTM-595--APPROVE--

Pending

UXPGTM-579--EVALUATION--

[Ivan Dowling]

Ok I fixed it by moving the <b> right before the {{key}} like this:

{{#issues}}<b>{{key}}</b>--{{status.name.toUpperCase()}}--{{"status summary"}} {{/}}. Here are the 2 first records:

UXPGTM-595--APPROVE--

Pending

UXPGTM-579--EVALUATION--

Thank so much for your help!