How can I receive an email, when a customer has created a number of monthly tickets?

[Alexander Boluarte Reátegui]

I need to receive a notification to a specific email every time a customer has created 10 tickets within the month.

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Alexander,

I don't think this is possible.  You could try creating a dashboard with a gadget that provides a count of the number of tickets created in the month, broken down by User.

Hope that helps

Susan

[Alexander Boluarte Reátegui]

Thank you for your contribution Susan.

In fact, I created a board and a queue that allows me to see the number of tickets created by each client, but I still need to have the automation of receiving an alert.

Since I need a partner to receive this notification.

Thanks again.

[Alexander Boluarte Reátegui]

The other thing that occurs to me is to take advantage of the JIRA API to integrate it with other software and from there generate notifications.

[Susan Hauth _Jira Queen_]

Hi,

If there was a jql that could capture this, you could use automation for jira.  Looking at scriptrunner there is a function to get a count by reporter (reporter.count('jbloggs')). 

https://scriptrunner.adaptavist.com/4.3.6/jira/jql-functions.html

I'm a server gal, so not sure if that's avail on cloud.

Susan

[Alexander Boluarte Reátegui]

Excellent information that you have shared with me Susan, I try it and I tell you.