How can I remove a group available in Request type

[Hải Trần Thị Thanh]

Hello,

I want to remove one of group available in Request Type. How can I do it?

[Jack Brickey]

You cannot currently do that. This is part of the ITSM template you used to create the project.

[Dirk Ronsmans]

@Hải Trần Thị Thanh these are actually the Ticket Categories that you highlighted

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-ticket-categories/

These categories do not get shown to the customers but are used to group items together later in the Ticket Category specific queues.

[Hải Trần Thị Thanh]

@Dirk Ronsmans  @Jack Brickey Ok. I understand

Thank you !

[Hải Trần Thị Thanh]

@Dirk Ronsmans So if I want to turn one of ticket Categories off, is it possible?

Cos I don't want it display. Please show me how to do it if can?

Thank you!

[Jack Brickey]

You cannot turn them off as they are part of the project template. You could create different project using a different template but that requires starting over. I believe, but am not sure, that all other templates result in Service requests only by default.

[Hải Trần Thị Thanh]

@Jack Brickey Thank for your quick reply!