How can we make sub-tasks visible on the customer portal?

[Alan C]

Hello, 

As a service desk operator, I would like to be able to make subtasks of a ticket visible to clients on the customer facing portal.  

Currently, this appears to be internal facing only.  Can this be adjusted to allow?  It's a great passive method of keeping the client in the loop. 

Thanks, 

[Peter Bengov · Accepted solution]

Hi @Alan C 

This is currently not possible. But I suggest you start watching and add your vote to this feature request: https://jira.atlassian.com/browse/JSDCLOUD-1422

[Alan C]

Hello Peter, 

Have done so, thans for letting me know.  Will definitely be nice to have an option for this. 

[Angélica Luz · Accepted solution]

Hello Alan,

Welcome to Atlassian Community!

When it comes to sub-tasks, this issue type is currently not available to use on a request type. With this said, it will not be possible to make it visible in the customer portal. Sub-tasks, the same as linked issues are features to be used internally only.

There is a feature request suggesting the implementation of such ability:

• Sub-tasks as an applicable issue type for Requests

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Alan C]

Hello Angélica, 
That's a shame that it's not possible yet, but I'm glad there's at least a post getting a bit of traction on it.  Will be watching with interest! 

Thanks, 
Alan