How can you set up success metric reports to see how you did up against another person?

[Hannah Lemke]

Ideally we are looking to put together a report that shows how many tickets were marked to the status of Resolved/Closed between August 12th 2021-December 31st 2021. Then compare with a separate report that shows how many tickets were marked to a status of Resolved/Closed between January 1st 2022-May 12th 2022. Ideally we are trying to track performance to see if our team members are reaching their goals. 

The Catch: A lot of these tickets go into Pending Approval (fixed) before hitting resolved. We need a way to show those as well and not just the ones that were unresolved prior. 

[Dave Mathijs]

HI @Hannah Lemke , welcome to the Atlassian Community!

This won't be possible with the basic reporting functionality in Jira Service Management.

I would recommend Custom charts for Jira to have a look if it meets your requirements.

They have a playground demo available.

[Teodora V _Fun Inc_]

Thank you for this recommendation, @Dave Mathijs :)

@Hannah Lemke, as a PMM of Custom Charts, I can't agree more with Dave. Indeed the Playground is a perfect place to start and quickly assess if you see fit.