How do I automatically assign a pre defined Asset Schema to a ticket when it's created?

[Doug Urquhart]

Hello, 

We have created some pre defined assets and schemas in JIRA and are looking to automatically set them as the ticket is created. Anyone have an idea on how to go about this in the automation section? Not seeing anything where it can be set. 

It's finding the asset in the fields, just not allowing it to be set. Looks like it wants to update them rather plug it in 

[Christopher Yen]

Hi @Doug Urquhart ,

Can you describe a little more about your use case? I can provide some examples of how we link a customer to their asset object and then use that asset field to link their workstation to use as reference if it's similar to what you're looking to do

Linking the customer's asset object using our asset field work email and matching it to the reporter's email from the ticket

and then once the people object is linked we link workstations where the current user (field from our workstation assets) = the linked customer field we populated in the screenshot above

If you're trying to automatically link an asset to the work item you'll need a custom field tied to that asset schema and then use the edit work item action and select that custom field and define what objects to link from that schema

[Doug Urquhart]

Hey there @Christopher Yen

Thank you very much! 

So we've created a schema and will be inputting values predefined, and then just want to include that into the ticket once it's created, so each one will need to be added again or I guess defined in the automation rules? No way to just say hey, we want this added? 

Probably a bad example, but the schema below will be built with the values, then take that and just input it into the work item once it's created instead of manually doing so. 

[Doug Urquhart]

Even trying to set it up as field in the ticket is giving nothing back

[Christopher Yen]

hey @Doug Urquhart  so I think in your example it would be an edit issue action and to populate that specific CI would be 

"Name" = "Med Center East PS" 

Regarding that 2nd screenshot you provided I would double check your field is connected to the correct schema and no AQL filters are filtering anything out. 

You can check this by going to the "Context & Default Value" for your asset field and you should see a screen similar to this