I have tried and failed to delete test customers I created.I tried the following already:In the Jira Service Proj, went to Customers and removed them from the Organization. This did not delete them but just removed them the organization. I tried to login again with this customer account afterwards and it seems they can still login, they just can't see the part to log a ticket anymore.In project settings of our Jira Service Project I went to Access > People and access but there are only 2 rows there, none that are a customer.Then I also went to settings > user management > Directory > Users, but here I only see Admin users, no customers. Is there another way where you can disable or delete a customers account? Thanks!

How do I delete/disable customers?

I have tried and failed to delete test customers I created.

I tried the following already:

In the Jira Service Proj, went to Customers and removed them from the Organization. This did not delete them but just removed them the organization. I tried to login again with this customer account afterwards and it seems they can still login, they just can't see the part to log a ticket anymore.
In project settings of our Jira Service Project I went to Access > People and access but there are only 2 rows there, none that are a customer.
Then I also went to settings > user management > Directory > Users, but here I only see Admin users, no customers.

Is there another way where you can disable or delete a customers account?

Thanks!

5 votes

Answer accepted

Hi @Valerie Vliegen Welcome to the community!

Please follow the below doc.

If the issue still persists then raise a support ticket using the below link.

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Thank you! I looked everywhere but there it seems.

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