How do I import comments as internal comments using the External System Import for Cloud

[Mark K]

I have lots of old cases to import with comments that we want to be internal. Is it possible to specify this on importing the CSV file using the External system import?

[Angélica Luz · Accepted solution]

Hello @Mark K,

Thank you for reaching out to Atlassian Community!

When it comes to importing tickets using CSV, currently, the import wizard doesn’t identify if a comment is public or internal.

There are feature requests suggesting this improvement:

• As a user, I would like to specify if a comment is public or internal in the export/import process via CSV.
• Provide the ability to CSV import comment based on the its visibilty

Please, click on vote and also watch both tickets above to receive updates from our product managers.

Kind regards,
Angélica

[Mark K]

Hi Angelica

Thanks for your answer - that's great.

As a work around, is there a way for us to bulk update the visibility of comments after they have been imported?

Thanks

Mark

[Angélica Luz]

Hi Mark,

This is also not possible at the moment. When making a bulk update, it’s only possible to add new comments, but not edit existing ones.

• Bulk Edit comment

[Mark K]

OK - thanks, Angelica

[Mohamed Darmoul]

Hello @Angélica Luz 

Is there a way to change the visbility of the existing comments from Public to internal ?

Thanks in advance . 

Best ,

Mohamed

[Angélica Luz]

Hi @Mohamed Darmoul,

Thanks for reaching out to the Community!

It’s only possible to change the visibility of the comment by editing them one by one. 

A method to update existing tickets is via CSV, but it doesn’t include the visibility of comments.

For now, we must wait for the suggestions to be implemented:

• Provide the ability to CSV import comment based on the its visibilty
• Bulk Edit comment

Kind regards,
Angélica