How do I install Insight Discovery?

[Scott Chapman]

I've been running in circles trying to figure out how to install the Insight Discovery app.  I see how to install the discovery agent locally but have had no luck finding how to get the server side running on the Jira Service Management Cloud side.  I am currently in a free trial if that makes any difference.

Thanks,

Scott

[Manon Soubies-Camy · Accepted solution]

Hi Scott and welcome to Community!

Here is the documentation about how to install Insight Discovery:

• System requirements
• Download and extract Insight Discovery 

Let us know if you have any specific question regarding the installation.

Hope this helps,

- Manon

[Scott Chapman]

Thank you Manon.  I guess I'm still a little confused.  Does this not tie into the Cloud version?

[Manon Soubies-Camy]

Even if you're using the Cloud version, you still need to install Insight Discovery on a server :) you can find detailed information here: Export data from Insight Discovery to Insight Cloud 

[Scott Chapman]

Ahhhhhh thank you very much!

[Scott Chapman]

So here is the issue I'm having.  I understand that you download and run the Discovery tool locally.  However I have no idea how to get that into Jira.  Digging through documentation I found this screen shot.  I'm missing the Insight menu.  Is that because I'm on a demo right now?

[Scott Chapman]

I think I may have finally found it.  I am running a trial on the Standard plan.  It appears that Premium is needed for Insight to be available.

[Manon Soubies-Camy]

Hi Scott, yes indeed, Insight is bundled with Jira Service Management Premium. Glad you worked it out!

[Scott Chapman]

Thanks again for your help Manon!