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How do I link an issue created in Jira Service Management to a project issue in Jira Work management

ks.hyeon May 25, 2022

Hi Jira world!

How do I link an issue created in Jira Service Management to a project issue in Jira Work management?
I look for it and can't find it.

please help.

2 answers

2 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Champion
May 25, 2022

@ks.hyeon -

In your JSM or JWM project's issue view, you should see the following view with the Link issue button, this is where you can link your issue between projects.

2022-05-25_8-25-59.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

ks.hyeon May 25, 2022

Thank you for quick response.
However, there are only Confluence and Web Links in issue Link.
I want to be displayed on the Issue List in the project created in jira Work Management.

 

image.png

 

image.png

Joseph Chung Yin
Community Champion
May 25, 2022

@ks.hyeon -

Just click on the Link issue button and not the dropdown arrow.  Let me know if it makes any difference.

Best, Joseph

Like ks.hyeon likes this
ks.hyeon May 25, 2022

Thanks it seems to work.

I'll test it several times.

Thanks for the quick fix.

Joseph Chung Yin
Community Champion
May 26, 2022

@ks.hyeon -

Excellent.  Please click on Accept Answer when you have a chance.

Best, Joseph

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 25, 2022

What happens when you click "link issue" in the tools menu?

ks.hyeon May 25, 2022

There are only Confluence Page Link and Web Links in issue Link.

Please help~

 

image.png

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