How do I see the Has Site Access status?

[Jackie hardy]

I have imported a project and users to a new site. The status for all users is either invited or active. What must I do to get the status set to Has Site Access?

[Alex Koxaras -Relational-]

Hi @Jackie hardy 

If you go to go > user management > Users you will see this column

[Jackie hardy]

Hello, I am there but I am not seeing Has site access. My users currently only have a status of Invited or active. What steps must I do to get my users to have a Has site access status?

[Alex Koxaras -Relational-]

They must login at least once to your instance, if I recall correct. Have a user do that

[Jackie hardy]

I have logged into my new site and my status says active. I have accessed another site that has been up for over a year and my status is Has site access. What steps must I do to get to the point where the status on the new site is Has site access? 

[Alex Koxaras -Relational-]

Do the user belong to any group that have product access?

[Jackie hardy]

Yes. Defined user group has access to JSM with product role of user. 

[Mehmet A _Bloompeak_]

Hi @Jackie hardy ,

What do you see when you click the "Show details" link for a user? Does toggling on of "Has access on site" work?

[Jackie hardy]

I see your above information on the site that has been around for awhile. For my new site this is what I am seeing for my account: