How do you delete users not assigned to an organization?

[William Evans]

I have users not associated to an organization. I think they were added incorrectly. How do I purge them?

[John Funk]

Hi William,

Take a look at this guidance. 

https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

[William Evans]

This guide was not applicable to the issue.

I discovered the user had been added to Team users and was visible via the "People and Access" page along with our internal staff. Once removed from there, the user was not showing up in the Directory>Customers page.

[John Funk]

So what project does the Customer belong to? 

[William Evans]

I think somebody incorrectly added the user to give him visibility. Just did not add him to the Organization. If he needs visibility, I'll add back in to the org.

[John Funk]

Okay, so he's a legit Customer - just needs to be in the right place.