How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation

[Seenivasan K]

How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation.

[David Freitez]

Hi @Seenivasan K ,

As @Aaron Pavez _ServiceRocket_ said, you need to extract the User from the comment and then add it to the custom field, so the rule is:

• Trigger: Issue commented
• Extract all the mentioned users in the comment and save in the on a SmartValue variable.
  • Build smart value with:
    {{issue.comments.last.body.match("\[(.*?)\]").remove("~accountid:")}}
• Branching For Each SmartValue
  • Edit the Users custom field by adding the extracted user.

I am adding some screenshots of the testing of the rule on my test instance, in my case, I added the users to a field called Approvers:

Hopefully this helps you build your Automation rule.

Regards,
David

[Seenivasan K]

Thanks for the reply @David Freitez 

Can you please elaborate branching and create variable in this automation, as I am facing Error.

[Seenivasan K]

[Seenivasan K]

Above attached screenshots are my automation, but it adds only one user in the customfield. I want to add multiple users dynamically. @David Freitez @Aaron Pavez _ServiceRocket_ 

[Aaron Pavez _ServiceRocket_]

Hi @Seenivasan K 

To better understand this can you tell us;

- Is the custom field a user picker field?

- A text field?

- A picklist?

Regards

Aaron

[Seenivasan K]

yeah its the  custom field a user picker field @Aaron Pavez _ServiceRocket_ 

[Aaron Pavez _ServiceRocket_]

Hi @Seenivasan K 

First, we can use this reply from @Bill Sheboy to extract the ID from the user mentioned in the comment

https://community.atlassian.com/t5/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/2368567/comment-id/6895#M6895

Then you can add the value using this JSON body:

{
    "update": {
        "userpickerfieldhere": [{
                "add": {"accountId":"{{accountvariablehere}}"}
        }]
    }
}

Now if you want to append, you need to use:

{{fromString}} {{toString}}. More on that here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ 

That should put you in the right track. Let us know how it goes!

Regards

Aaron 

[Bill Sheboy]

Hi @Seenivasan K 

Adding to the suggestions from @Aaron Pavez _ServiceRocket_ 

In the linked post Aaron provided, that scenario was to Add Watchers, and so branching was appropriate.

But you are trying to select values in a multiple-select user field, correct?

If so, branching is a bad idea: advanced branching executes in parallel and asynchronously, processing in no particular order or timing.  This mean your rule's edits could repeatedly collide trying to edit the field.

Instead, once you have identified the users to add, find the current values, merge them with the new ones, and perform a single edit using JSON.

Kind regards,
Bill