How to add an Assignee column to Requests status in Service Desk?

[Cheyenne Samano]

Hello!

How do you update Service Desk "Request" page to include a column to display the Assignee for a task? I see a way to "Manage Columns", but if type in "assignee" it doesn't pop up or populate.

Thank you!

- Cheyenne

[Joseph Chung Yin · Accepted solution]

@Cheyenne Samano -

Assuming you have the Jira admin right, then you can go to your requests UI, and click on the "Customize" sidebar, then you can select "Assignee" (checking the checkbox).  Afterward, the Assignee column will automatically show up in the requests view.  Only after it is enabled, then you can use "manage columns" function to adjust the columns as needed.

Here is the link document for your reference - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Cheyenne Samano]

Thank you! That seems to be working.