How to change Default Templates / Canned responses?

[Jonas Mussenbrock]

Hello,

The article linked below demonstrates how to modify the default templates for canned responses:

https://support.atlassian.com/jira-service-management-cloud/docs/edit-or-delete-a-canned-response/

However, this guide is tailored for the cloud version, whereas we are utilizing Data Center. I have been unable to locate this particular option, yet the default template has been automatically applied with the release of 5.17.3. Unfortunately, this template does not meet our preferences. How can we go about changing it?

Best regards,

Jonas

[Jerrold - Empyra · Accepted solution]

Hi @Jonas Mussenbrock 

You may refer to the following link to edit canned responses in the data center. The steps can be found under the "Canned responses for comments" topic.

https://confluence.atlassian.com/servicemanagementserver0517/editing-and-collaborating-on-issues-1431243527.html

Thank you.

[Jonas Mussenbrock]

Hi Jerrold,

Thank you for your prompt reply! However, what I am looking for is not exactly what was provided. I am seeking an option to modify the templates displayed in the screenshot:

Upon this feature, the comment is automatically populated with "Hi xyz, Regards, zyx."

Do you have any suggestions or ideas on this matter?

Thank you and best regards,

Jonas

[Mike Vaudoise]

Hello,

In scriptrunner goto Administration Settings

 Manage Apps

Scriptrunner

Browse 

Service Desk Template Comments

Then Update or set Disable

How-Can-I-Configure-Default-Canned-Response 

SY