Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to change outgoing mail?

Peng Zhou
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 17, 2022

Hi all,

 

I added a custom mail called "support@<company>.com" However customers receive notifications from the mail "jira@<jirawebsite.atlassian.net>". Is it possible to change the outgoing mail to "support@<company>.com"?

2 answers

1 accepted

2 votes
Answer accepted
Piyush A (STR)
Community Champion
March 17, 2022

Hi,

You may update that from the Project Settings -> Notifications -> Below Notification Email -> Edit and update to the required email address.

Peng Zhou
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 17, 2022

Thank you! I was looking for that setting. I did find it before but couldn't anymore... I imagine that this also applies to customer notifications, correct?

Like Piyush A (STR) likes this
Piyush A (STR)
Community Champion
March 17, 2022

Yes. that would update the customer notification too. You may test that using your own personal ID as a customer and test it.

Atlassian Support (Evolane) September 11, 2023

Hi,
do you know is that can be done in bulk for all projects at once?

0 votes
pyinoo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 7, 2022

hi

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events