How to change status between project

[Mikołaj Ogrzywalski]

Hi! My problem is that I can't change statuses between projects. One project is a Jira Service Management project, and the other is a Jira Software project. Both projects have different workflows. I want to achieve an effect where if the status of an issue in Jira Software changes to "Done," the corresponding issue in Jira Service Management changes to "Closed."

Ad.1

Firstly, I have implemented a solution where an issue from Jira Service Management is cloned into Jira Software.

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Mikołaj Ogrzywalski

you can do so using Automation. This automation can listen to events and perform certain actions. In your case, I assume, it should be sth. like:

• When: Issue Transitioned to 'Done'
• For: Linked issues of type "clones/is cloned by"
• Then Transition the issue to 'Closed'

Let us know if that works for you.

Cheers,
Matthias.

[Mikołaj Ogrzywalski]

Hi @Matthias Gaiser _K15t_ 

This is my automation, unfortunately it doesn't work.

 I get a message like below:

Translation:

"The target status cannot be recognized. If you are using a smart value, make sure it is recognized as a numerical status identifier or an untranslated name for issues (in the current state)."

[Matthias Gaiser _K15t_]

It's hard to fully troubleshoot it like this. But my guess would be that you might have selected a status which is not fitting to the workflow of the issue.

• The status of the trigger step should fit to the workflow of the source project (where you setup this automation).
• The status of the last action should fit to the workflow of your target project.

Can you please check this?

[Mikołaj Ogrzywalski]

The error was on my side. I had to change the workflow settings. Thank you very much for your help.