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How to change the default email account to custom email account

How to change the default email account to custom email account

how to change sender from jira@xxx.atlassian.net to our custom email account (i.e. support@company.com.au)

So that the customer see support@company.com.au instead of default JIRA email.

Thanks.

1 answer

2 votes

Hi @Michael Woong

Follow this and let me know if that worked. Go to project settings and then:

change sender email.png

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Hi Alex,

I got this error when try to edit the notification email.

"Domain claim failed for this domain. DKIM validation failed for this domain?

FYI. I have included in the Email Request (customer email account).

Am I done something wrong?

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Use this link and check your domain https://domain-check.atlassian.com/

Also check this thread cause it might help you https://community.atlassian.com/t5/Jira-Service-Management/added-DKIM-on-my-CNAME-domain-but-still-won-t-be-able-to-switch/qaq-p/1521592

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