How to create tickets from Genesys Pure Cloud to Jira Service Management

[David Bauserman]

When calls are received we would like to be able to have a ticket created with the caller's information.  

[Brant Schroeder]

@David Bauserman I think that this is what you are looking for https://help.mypurecloud.com/articles/set-jira-integration/ 

[David Bauserman]

Thanks for the response, I had seen that one, but that only appears to allow for chat notifications into Genesys. 

[Brant Schroeder]

Other than that I am not seeing anything.  You might be able to Zapier to get an integration in place.

[Chisato Saito]

@Brant Schroeder 

Hi there, I also interested in this topic.

How can I do that with Zapier?

[Brant Schroeder]

If Genesys has an API then Zapier can act as an intermediary connector and allow you to bring the Genesys API and Jira API together without having to build a custom app.

[Chisato Saito]

Hi, thanks for the response.

We think that if Genesys API can Calling  another API, we don't need app.

But You mean the Genesys can not calling REST API of the another application or service,

that why  we need the Zapier which can calling  REST API of Jira isn't it?

[Brant Schroeder]

@Chisato Saito I am not sure what Genesys is capable of.  I was just putting some options together to help individuals if they are not developers.