How to disable customer sharing option as i dont want customers to access or view other customers

[Lakshmi Kumari]

How to disable customer sharing option as i dont want customers to access or view other customers in the service desk portal page. For now I dont see any oprion to disable it. Below is the snapshot for your reference.

[Kai Becker · Accepted solution]

Hi @Lakshmi Kumari 

thank you for your question. Do you use Organizations?

If not, option 1 would solve your problem. Setting this without using Organizations will prevent customers from sharing requests.

[Lakshmi Kumari]

Hi Kai,

Thank you for your response. I was using Organisation before but not now.

I have tried using the first option, now I just need to see what is the result of changes made. I will keep you posted.

Regards,

Lakshmi