How to format a custom numeric field - Jira service Management

[J Roberts]

When the customer creates a request and enters a value in a custom numeric amount field, I would like to ensure the value presents with a decimal followed by 2 digits. I tried to edit the value with an edit field automation issue.amount.format(###,###,###.##) but that did not work. If the user enters 100 I would like to present 100.00 after the issue request is saved or even format the field after they move to the next field. Any suggestions? Thank you.

[Joseph Chung Yin]

@J Roberts -

In Jira, the number format field should already default with 2 decimal.  I would recommend you to verify if your custom field was associate with the Number Field format type or not.

If it is created using the Number Field format type, it will always carries the 2 decimal points (i.e. Entered 100, it will display as 100.00).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[J Roberts]

My custom field was created as a number. Testing to see the actual value stored returns 90.0 {{issue.customfield_10064}}, however the value displayed in the portal and agent view is 90

I would like the displayed value to be 90.0 and not simply 90

[Joseph Chung Yin]

@J Roberts -

Hi Jackie:

After further analysis on my end, it looks like you will have to adjust a configuration (.vm) file for your Jira system to achieve what you wanted.

Take a look at the following posting - https://confluence.atlassian.com/jirakb/how-to-display-a-different-format-for-the-number-customfield-658735503.html

Hope this helps.

Best, Joseph

[llewis]

Hi

I have a customised field that is a number field type but it's shows 4 decimals points instead of 2.

So, how can I change to only show 2 decimal points?

[Joseph Chung Yin]

@llewis 

It is interesting that the system allows showing of 4 decimals points based on my knowledge.  It is because by default a number data type field in Jira/JSM is always default with 2 decimal points.

Take a look at this community posting where another community leader offered some advises although it may not addressing your exact ask -

https://community.atlassian.com/t5/Jira-questions/How-to-format-the-custom-number-field/qaq-p/2569814

Sorry.

Best, Joseph Chung Yin

[llewis]

Thanks @Joseph Chung Yin 

[J Roberts]

@llewis Hello,

Try {{issue.<field name>.format(".##")}} 

[llewis]

Hi @J Roberts  - ok but where do I put that text?  as I have looked and there is no place to add text or change the decimal point.

[J Roberts]

Hello @llewis , try adding the text to the edit issue automation.