How to set an automation rule "email notification" when tickets are moved to a different team

[Candy Tricia Khohliwe]

How to set an automation rule "email notification" when tickets are moved to a different team

[Trudy Claspill]

Hello @Candy Tricia Khohliwe 

Exactly how are you "moving" tickets to another team?

[Candy Tricia Khohliwe]

Transitioning them from "inprogress" to another team to handle the ticket.

[Trudy Claspill]

So, you are changing the issue Status from "In Progress" to another value, and that indicates that another team is responsible for the issue. Is that correct?

If yes, then the basic structure of your Automation rule would be:

TRIGGER: Issue Transitioned
  From Status: In Progress
  To Status: <the status to which you are setting the issue>
ACTION: Send Email
  Set the To, Summary, and Content fields as you wish.

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-transitioned

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email