How to set fields automatically when request is created in JIRA Service Desk?

[Bernd Lockermann]

When a user (not a service agent) is creating a (certain type of ) request I would like set fields like f.ex. components or the description.

In Jira software I am used to using life fields for that with s.th. like

if((argv["screen"] == "create") ) {
lfSet("components", "WOM");
...

In JIRA service desk this only works for the support agents view.

I would like to set fields immediately when a *customer* is creating a request in the customer view. I tried in addition to the upper code block this

if(argv["requestTypeId"] == "208") {
lfSet("components", "WOM");
...

but it does not work.

[Fabian Lim · Accepted solution]

Hi @Bernd Lockermann

I think in jsm this may not work unfortunately. Confirm with app fire who is the vendor.

Regards

[Bernd Lockermann]

Confirm with app fire who is the vendor.??

What you mean?

[Bernd Lockermann]

You mean I do not have a genuine JIRA instance??