How to share request details between requesters at the service center

[ks.hyeon]

I know that the service center basically shows only the details requested by you. Can this be done so that specific customers can see and inquire together?

[Dave Mathijs · Accepted solution]

Hi @ks.hyeon , you need to share the issue with those specific customers for them to see the issue in their portal. Working with an Organization/Customers will share all issues (and notifications) with all customers from that Organization.

[ks.hyeon]

Thank you for replay,.

so proceed from the customer manage menu?

[Dave Mathijs]

See: Jira Service Management issue sharing

[ks.hyeon]

i'll trym thank you.