How to show Custom field in request type - Service desk

[Jean Victor Rocha]

I'm trying to create a new custom field in the "Report an incident" request type (Servidesk template).
I added it to JIRA and associated it with a "default" screen scheme, but I can't add it to the request type, as it doesn't appear for selection.

[Jack Brickey]

so let's try this...

go to project > project settings > screens

find the screen configuration associated w/ your issuetype and click on the pencil

in the next screen click on the link displayed in the screen column

make sure the field you want is in the list of fields, if not add it at the bottom

go to project > project settings > request types

find the request type you wish to add the field to and edit fields

click on add field and see if you see it

[Jean Victor Rocha]

I think my problem is at this point, "go to project> project settings> screens", in my project settings there are no screens.

I find the Screens option only in "Settings> Jira Settings> Screens"

[Jack Brickey]

ahhhhh.....next-gen project. :-)

Let me state that I do not use NG JSD projects (yet) so my knowledge is weak there. With that said, you add fields directly w/in the Request types as illustrated below. You do not create a custom field as you do for classic projects.

[Jean Victor Rocha]

Understand!

In this case, I'm trying to add a custom dropdown field (Cascading).
I can't select directly on request type, as this type of field doesn't exist there.

:(

[Jean Victor Rocha]

Ideia to include dropdown cascading in NG?

[Jack Brickey]

Cascading is not supported in NG. you have dropdown but not cascading.

[Jean Victor Rocha]

:(

If not dropdown cascading and not exist conditional field..... I need to create project in classic .... 

My First project...my first problem...kkkkkk

[Simon H]

@Jean Victor Rocha you might like to consider ProForma Forms for Jira (I'm the PM). It allows you to build conditional/dynamic forms, which can effectively give you your cascading select lists. The lite version allows you to build three forms for free.