How to sync comments from different project

[Rodriguez, Jhon Ronald]

How to sync comments from different project that was linked to each other.

when there is a comment added in project-b

it will auto comment on the parent ticket project-a

[Jack Brickey]

Have you looked into using Automation? Here is one post that should give you a starting point. Sync-comments-between-Service-Management-and-Software 

you can tweak to meet your needs.

[Rodriguez, Jhon Ronald]

yes but it doesn't work for me.

[Jack Brickey]

For me to be able to assist I will need more info. Feel free to share your automation rule and audit log for event that isn’t working.

[Rodriguez, Jhon Ronald]

i have now it figure out. auto sync comment is now working. however, it says that the customer is the one syncing the comment instead of the assigne.

my only problem now is how to define correct jql for me to say that the added comment from the link ticket is the actual assignee of the ticket.

{{issue.comment.last.author.displayName}} said {{triggerissue.comments.last.body}}

this jql works and appearing the customer who raise the ticket.

how to replace it by the assignee?

[Rodriguez, Jhon Ronald]

how to add other projects under rule restricted projects?