How to trigger automation on share ticket action ?

[Gal Fatal]

Hi,

I am trying to create automation rule that will be triggered when a user share a ticket

As in the following screenshot.

Any help will be appreciated.

Thanks

Gal

[Jack Brickey]

Hi @Gal Fatal , I do not believe that is possible. What is the goal/use-case here?

[Jack Brickey]

The reason I don't think this would be possible is that the share function in no way updates the ticket so there is nothing to actually trigger upon.

[Gal Fatal]

thanks @Jack Brickey  that's what I also think.

What I need is once someone share his manager  then add his manager as a request participant in the ticket so he will have access it

Any idea for this ?

[Jack Brickey]

If you think you could reliably change the sharing process to use @mentions in comments then you might be able to use the mention to add a user as a watcher in Automation. Here is a previous post that might help How-to-trigger-automation-action-if-comment-contains-user-mention