How to upload bulk customer email address

[Maeneth]

How can I upload bulk customer email address in the service desk specific project?

[Alex Koxaras -Relational-]

Hi @Maeneth 

Please take a look at this documentation https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/

If you have internal customers and you are using access, then this would be fairly easy.

[Maeneth]

I need to upload external user under customer.

[Alex Koxaras -Relational-]

• You can try add them on your AD, and sync them with your instance,
• Do not give them any product access.
• Create a group with a name e.g. "JSM Customers" and place them all there.
• Add this group as a service desk customer on your project.

Let me know if that works. I would suggest to try this with a handful and then go full scale.

[Maeneth]

Hi,

The suggested answer doesn't work.

[Maeneth]

I need to upload 3030 customer Email address in JSM project. Kindly assist.

I tried pasting all the email address under Add customer but it doesn't work.