I can't get the SLA values using smartvalues

[Jader Peixoto Volkmer]

I am trying to get the internal Jira SLA Values, using SLA smartvalues, like some examples I found in the Atlassian support but I didn't get it. I don't know what is going wrong.

[Christopher Yen]

Hi @Jader Peixoto Volkmer 

I think there are only a few available smart values related to SLA. Can you share more information on what you're trying to create? 

Some documentation on SLA smart values which you may have already referenced. 

[Jader Peixoto Volkmer]

Hi @Christopher Yen  my point is if I do need any kind of permission or setup any configuration in order to get the SLA values. 

My intention is to save the SLA value in a variable, for example, and print it in a customer's view.

I created 3 types of custom fields: date,  number and text trying to see if I could use the SLA vaue in at least one of them.

Look what I have done:

Variables:

SLA Cliente => number field

SLA Cliente Meta => Date Time Picker

SLA Setado => Text Single Line

My SLA Name is "Tempo de resolução"

In my automation:

[Christopher Yen]

I don't believe there is any special permission needed beyond what you have already. I would try troubleshooting those smart values by creating a manual trigger rule and just writing the 3 smart values as a comment and see if the values are coming through correctly