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I have an automation rule with the trigger: "when sprint starts", the rule is working for software p

Manisha Aggarwal August 19, 2025

I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and software projects aligned, it only works on the stories from software project and not service project. Can anyone advise how I can fix it?

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Bill Sheboy
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August 19, 2025

Hi @Manisha Aggarwal -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

  • what type of project is this: company-managed, team-managed, etc.
  • an image of your complete automation rule in a single image for continuity
  • images of any relevant actions / conditions / branches
  • an image of the audit log details showing the rule execution
  • explain what is not working as expected and why you believe that to be the case

Thanks!

Kind regards,
Bill

Manisha Aggarwal August 21, 2025

2025-08-21_09-44-48.png

This is a company managed Service project

This is what the rule looks like, posted above:

There is nothing in the audit log meaning the rule is not even triggering. I think the problem is the trigger " When sprint started" , seems like this trigger does not work for service project.  What other trigger can I use so that my rule runs after the sprint starts?

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