I have an automation rule with the trigger: "when sprint starts", the rule is working for software p

[Manisha Aggarwal]

I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and software projects aligned, it only works on the stories from software project and not service project. Can anyone advise how I can fix it?

[Bill Sheboy]

Hi @Manisha Aggarwal -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this: company-managed, team-managed, etc.
• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Thanks!

Kind regards,
Bill

[Manisha Aggarwal]

This is a company managed Service project

This is what the rule looks like, posted above:

There is nothing in the audit log meaning the rule is not even triggering. I think the problem is the trigger " When sprint started" , seems like this trigger does not work for service project.  What other trigger can I use so that my rule runs after the sprint starts?

[Bill Sheboy]

Yes, that seems correct as I do not believe Service Projects can have or be in sprints.

In my experience, teams use a Service Project to intake requests / problems, and then use that work item to create a separate work item in a Software Project for a team to implement / build changes.  As the software work item progresses, the service one is updated accordingly.  Many of those actions may be done using automation rules spanning the two Jira projects.