I just wanted to know if we can update the creation date after lodging any ticket ?

[Atif Ul Aftab]

Suppose I created a ticket and later on I realized it the issue was actually on going before the ticket creation date. Then is there any way to update the ticket creation date ?

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Atif Ul Aftab 

Sadly no, you can't. You could create a new issue by importing a CSV and setting the date to another date.

OR you could create a custom field to hold the original date too.

Regards

Aaron

[Atif Ul Aftab]

Hello

Thank you so much. I am really new to this community. I was thinking almost in the same way but thank you again for showing me the path.

[Mikael Sandberg · Accepted solution]

Hi @Atif Ul Aftab,

Welcome to Atlassian Community!

No, the created date cannot be changed, that is set when the issue is created and you have no control over that. You could work around it by creating a custom date field that you use as discovery date. 

[Atif Ul Aftab]

Hello

Thank you so much. I am really new to this community. I was think almost in the same way but thank you again for showing me the path.