I'm having a problem with the mail configuration. How can I solve this? Can you help me?

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[Charlie Misonne · Accepted solution]

Hi

This is probably a network/ firewall issue. I don't think the port for gmail smtp is 25.

I found Gmail's SMTP settings on https://support.google.com/mail/answer/7126229?hl=en

Try enabling the TLS checkbox and use port 587

You'll also have to make sure your firewall allows connections to that port

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Thank you for your answer. However, when I do this, I get an error like this.

[Charlie Misonne]

Have you tried selecting the secure smtp option in the protocol field?

You can also try port 465. Try the multiple combinations of Protocol and 587/465 port. I don't have a Jira server where I can test this at the moment.

I think you also need an https://support.google.com/accounts/answer/185833?hl=en  in gmail but the error you are getting is certainly not related to that

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When I type 587, I get this error. I keep getting the same error when I type 465.

[Charlie Misonne]

You could also try this: smtp-relay.gmail.com but I think it only works for companies with Google Workspaces.

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Thank you very much for your help. I keep getting the same error.

[Charlie Misonne]

I think you need to check your firewall because this works for me:

[Jack Brickey]

Please note that you have this question posted in Jira service management. If indeed you are using JSM, you do not use the email handler as being presented. That is for Jira software.

with JSM you set up your email channel under project settings email requests.