I want to export all the users list in JIRA Service Management.

[Nithin Reddy]

But I'm not able to fetch all the user's list in JIRA service management using the rest API bulk users. can anyone tell us the approach to do the same

[Nikola Perisic]

Hello @Nithin Reddy 

To fetch the users, you would need to be the organisation admin and to be able to access User management when you click on settings and choose user management, then filter out only JSM as the product you are looking for then click on Export users.

[Nithin Reddy]

Hi @Nikola Perisic 

The procedure you mentioned is the manual procedure But I want to export using REST API using python
Thanks 

[Nikola Perisic]

@Nithin Reddy you should use this article as the reference to get all of the users: https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-group-directory

[Marc - Devoteam]

Hi @Nithin Reddy 

You could use the API endpoint; https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get 

[Nithin Reddy]

Hi @Marc - Devoteam ,
I tried this but I'm not able to get all the users details

[Marc - Devoteam]

Hi @Nithin Reddy 

You could look at the option provided in the Uaser admin API.

https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-group-users 

[Nithin Reddy]

Thanks @Marc - Devoteam ,
Can you please let us know where to find the Directory I'd, I could only  find org I'd.
Can you give me step by step process to find Directory I'd ?

[Marc - Devoteam]

HI @Nithin Reddy 

See this article, https://community.atlassian.com/forums/Atlassian-Platform-articles/Guide-Find-the-directory-ID-for-your-userbase/ba-p/2978766