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I would like to create a 5 level deep cascading dropdown in JIra Service Management.

Ghata Singhal April 17, 2025

I would like to create a 5 level deep cascading dropdown in JIra Service Management.

 

 

3 answers

1 accepted

4 votes
Answer accepted
Mikael Sandberg
Community Champion
April 17, 2025

Hi @Ghata Singhal,

You can do this if you store the data in Assets, (if you upgrade to premium plan). If you do then you can use  filter issue scope in the child level fields, you can learn more about it in this article.

Ghata Singhal April 17, 2025

Thank you. It looks like this can help.

Let me try this.

Like Mikael Sandberg likes this
Ghata Singhal April 18, 2025

Many thanks @Mikael Sandberg . This solution worked like a charm.

Like Mikael Sandberg likes this
1 vote
Marc - Devoteam
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April 17, 2025

Hi @Ghata Singhal 

You can use forms based on sections drill down.

Otherwise if you require this as a custom field you need to revert to 3rd party apps on the Atlassian Marketplace.

Ghata Singhal April 17, 2025

Can Scriptrunner execute this functionality?

or Forge?

Any documentation aavailble for those options?

Ghata Singhal April 17, 2025

Sections drill down are an option but my data is HUGE.

The form would be a nightmare to mantain.

Marc - Devoteam
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April 17, 2025

Hi @Ghata Singhal 

I don't know, you should ask Script Runner support.

But I don't think so.

 

1 vote
Kate Pawlak _Appsvio_
Community Champion
April 17, 2025

Hi @Ghata Singhal ,

There is no native custom field which allows you to achieve it. You can only create cascading select which has got 2 levels.

If you need more levels, you can use our app Custom Fields Suite for Jira which includes inter alia Multilevel select. With this app, you can create more levels and also use them in JSM projects.

Ghata Singhal April 17, 2025

Thank you. Trying to see if I can do it without a third party app.

Kate Pawlak _Appsvio_
Community Champion
April 17, 2025

I see that you mentioned in other thread that your data is huge, so I guess that it can be useful solution for you (we have also import option in this custom field). Nevertheless, feel free to book a demo session with us if you need any support: calendly.com/appsvio

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