In an automation rule I need to set the due date 3 months later the ticket had been created.

[Sofia Grunspan]

I'm working in a automation rule and I need to set the due date 3 months after the creation date of the ticket.

For example if the ticket was created 1 January, the due date would be 1 April.

How can I set that with smart values? 

Thanks

[Mark Segall · Accepted solution]

Hi @Sofia Grunspan - You should be able to do it like this:

{{issue.created.plusMonths(3)}}

[Sofia Grunspan]

I've used it but didn't work 

[Mark Segall]

Can you please share a screenshot of your rule's audit log?

[Sofia Grunspan]

It appears like success but the value is empty or not shown

[Mark Segall]

Hmm... I've tested in my environment and it works.  Can you please share a screenshot of the full rule?  The log shows that a branch is involved.  It would help to see the full context of what you're trying to accomplish.

[Sofia Grunspan]

This rule is aimed to creates a task the first working day every 3 months with summary, description and due date and transion it to In Progress status. 

[Mark Segall]

Ahh - Thanks for the added context.  I understand the issue now.  With the trigger being a schedule, there is no "Created" yet.  That's only going to happen AFTER the create issue action hence the blank due date.  Based upon this, you want to use this smart value instead:

{{now.plusMonths(3)}}

[Sofia Grunspan]

Now it worked. Thank you so much!