Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

In customer notification comment added to the ticket by service desk agent is showing hidden

Vinay
Vinay August 26, 2022

In customer notification comment added to the ticket by service desk agent is showing hidden to the customer.

Any Suggestion what may be the reason ?

Error.PNG

Answer
Watch
Like Be the first to like this
372 views

1 answer

1 accepted

3 votes
Answer accepted
Jack Brickey
Jack Brickey
Community Champion
August 27, 2022

If you are the admin can you check Compliance settings...

[yoursite].atlassian.net/jira/settings/products/jira-service-management-compliance

replace [yoursite]

View More Comments
Vinay
Vinay August 27, 2022

Thanks jack, it’s fixed now.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.