In my JSM Instance I have removed a user from all the project but still the user is able to access

[Sreenadh]

Hi,

In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project.

Please find the below screenshot.

Even though user is not part of any group still the user can able to see the project.

Can some one will help m out how is it possible.

Thanks,

[Thuan, Do Dang]

Hi @Sreenadh ,

Can you capture your project permission especially Browse project permission?

[Sreenadh]

Hi @Thuan, Do Dang 

Thanks for your response..!!

[Amélie Duplany]

Hi, 

To complete, How did you remove your user ? Witch menu did you use ? 

Thank your for your answer

Amélie 

[Sreenadh]

Hi @Amélie Duplany 

I did not understood what you are expecting please let me know brief details

Thanks,

[Amélie Duplany]

Hi @Sreenadh 

Which menu did you use to remove your user ? with customer menu or with users and role ?