Incident opening from email

[Javier Carrasco]

Good Morning;
I'm trying to configure Jira Service Desk to open an issue from an email and it's not working for me.
When I run the test I get the following error.

[Jack Brickey · Accepted solution]

@Javier Carrasco , so you are mixing Jira w/ JSD.

First you have posted this in the Jira Community collection but you are working w/ JSD. I will move the post to JSD.

Second you are using the email channel configuration for JSW projects not JSD. To set up a channel for your JSD project please go to project > Project settings > Email requests and configure either the default email or your own Custom email address. You can read more here - receiving-requests-by-email

[Javier Carrasco]

Good Morning,
Sorry for not registering the query correctly, I did not realize. We have solved the error, the same was because we had expired in Ad-on JEMH and was blocking the creation of incidents. Or at least we believe that since the update has been resolved.

[PVS · Accepted solution]

Hi  @Javier Carrasco 

Could You Please Check In User Management Any   duplication of User With This  Mail Gestorit @serban.es  Even That is the inactive also effected  Earlier I am Facing  This issue i will resolve 

Thanks ,

Venkatesh

[Javier Carrasco]

hello PVS, the email is not duplicated, it is the one used by the Jira administrator and from which the system notifications are sent. I have changed to an email address not used by any user and the error persists.