Include Macros in Automation Comment?

[Tri-Sang Vo]

Hi guys,

how do I put in Macros in Comments when using Automation?

I want to add Tasks but i got get how to do it. I looked at the docus but these didnt help me.

Thanks in advance.

Sang

[Marc - Devoteam]

Hi @Tri-Sang Vo 

What docs are you referring to and what macros can't be used.
What do you want to place in a comment using automation?

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[Tri-Sang Vo]

Hi Marc,

it is a company-managed one.

The conditions and comment on issue looks fine BUT I dont get how to add the "Tasks" Macro for internal notes there.

It is a function in the comment section from JSM but I just dont get how to add this in the automation rule for commenting.

[Marc - Devoteam]

Hi @Tri-Sang Vo 

Can you show the automation rule action in detail (screenshots).

Formatting should be [] for a task (action) item.