Inheritance of SLAs on subtasks

[Cédric Daemen]

Hello All,

I would like to know if it's possible to inherite SLA from a task to a subtask and not having the subtask to have his own SLA starting from 0?

I did not find any add-on yet doing this....

[Jack Brickey]

Hi @Cédric Daemen , interesting question unfortunately there is no way to do that.  Why does the parent SLA not fulfill your requirements and simply leave SLAs off of subtasks?

[Cédric Daemen]

Hello Jack

Thanks for answering.

This is the way my client is working he needs to have the same SLA inherite from the parent.

I advice him to use "linked" ticket instead of subtask and it kinda works.

[Jack Brickey]

Understand. I think the challenge here is in how to get the client to adjust their process.