Insight

[Deleted user]

Hello, 

I'm using Insight in Jira Service Management and i'm building my Insight assets and i created different object type and different object that i associated to users.

I would like to know if it's possible to see all the objects that are associated to a particular user ? 

I mean i would like to do a research not only in one objects type but in all the objects types.

Just one more informations the users attribute is fed by our Azure active directory

Best regards, 

Guillaume

[Joseph Chung Yin]

@[deleted] -

Welcome to the community.

You can use IQL in Insight schema to achieve what you wanted.  Essentially you are doing a search for your user association attribute.  Please refer the Insight documentation on how to use IQL -

https://documentation.mindville.com/display/INSSERV/IQL+-+Insight+Query+Language

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Deleted user]

Hello, 

Sorry but for the moment i don't find a way to fix my problem.

I still can't search all the objects associate to an attribute in all objecttypes.

Knowning that the attribute is the same for all objects in all the objectypes.

For example : I have an objectype called Computer in this objecttype there is an object and in this object an attribute with the name of the owner of the object.

I have a second objectype called phones and as in the first objectype there is an object in this object an attribute with the name of the owner of the object.

I would like to be able to find all the objects belonging to the attribute name of the owner.

I mean not doing a research in each objecttype but in all the objecttypes.

Would it be possible ?

Best regards, 

Guillaume

[Deleted user]

@Joseph Chung Yin Any update on this topic ? 

[Joseph Chung Yin]

@[deleted] -

For example using IQL search, we have an attribute named "Assigned User" that is used within multiple Object Types. Here is an example -

We queried for the attribute name equals to a specific user, the results will display all the objects where "Assigned User" attribute is used for user x...

Lastly, it seems my previous link is no longer active.  Here are a few IQL link (CLOUD env) for Insight that you should book marked.

https://support.atlassian.com/jira-service-management-cloud/docs/use-jira-and-insight-query-languages-with-insight/

https://support.atlassian.com/jira-service-management-cloud/docs/use-insight-query-language-iql/

Hope this helps.

Best, Joseph

[Deleted user]

@Joseph Chung Yin 

Hello, 

Sorry but i don't have it 

That the only thing i have.

[Joseph Chung Yin]

@[deleted] -

I am sorry that I don't understand French based on your screen capture.  Are you saying that you don't have "Search for objects" under the Insight pull down menu?

 

Did you setup Insight Object Schema access properly?  If so, I would recommend that you submit a formal support request with Atlassian Support for further assistance.

Best, Joseph

[Joseph Chung Yin]

@[deleted] -

One other thing, can you try the following steps provided in this link?  https://support.atlassian.com/jira-service-management-cloud/docs/search-for-objects-by-label-key-or-id/

Best, Joseph

[Deleted user]

@Joseph Chung Yin 

Hello, 

Yes i don't have it.

As i said we using Jira Service Management and we have an insight module.

So it looks like this : 

And it's all in the cloud so I have none of the things you show me.

Best, Guillaume

[Deleted user]

@Joseph Chung Yin 

Sorry but do you have an update on this topic ? 

Best, Guillaume

[Joseph Chung Yin]

@[deleted] -

I would recommend you to contact Atlassian Support directly for further assistance.

Best, Joseph

[Synaptics Tony Chang]

@[deleted] I meet the same issue.  Joseph is correct but it is Server/Data Center version. You and I are using Cloud version. There is no such feature so far.