Integrate Jira Service Management with Jira Work

[Suporte Adm Candeias]

Good morning!

I would like to know if it is possible to integrate Jira Service Management with Jira Work.

Thanks

[Diana_Architect_ZigiWave · Accepted solution]

@Jack Brickey hi & welcome. I see no reason why this should not be possible. If you're open to the idea of using a 3rd party tool to integrate the two Jira instances, check out ZigiOps. It's an easily customizable, fully no-code solution that can connect the two bi-directionally, automate the data transfer between them and sync them. If you want to explore it as an option, you can book a demo to see how it works. 

Regards, Diana (ZigiOps team)

[Suporte Adm Candeias]

Hello, @Diana_Architect_ZigiWave 

I am open to ideas and will study the proposed tool.

Thank you very much

[Jack Brickey · Accepted solution]

Hi @Suporte Adm Candeias , The two applications already are able to work together. What exactly do you mean by "integrate". The word itself is too vague to provide a meaningful answer.

[Suporte Adm Candeias]

Hello, @Jack Brickey 
it would be to record an activity in jira work automatically after opening a customer ticket in jira service management.

[Jack Brickey]

Hi @Suporte Adm Candeias ,

You can certainly use the built in Automation to do this. Can you describe the conditions under which you would want to create an issue in JWM? The automation would be something like this...

trigger - issue created in your JSM project

conditions - ???

action - create issue in JWM project

If you can provide more information, I could throw together a quick  automation example for you.

[Suporte Adm Candeias]

Hello @Jack Brickey 

your suggestion is very good, I will finalize the structuring of the two test projects and continue with the automation idea.

Thank you very much

[Dhiren Notani_Exalate_]

Hi @Suporte Adm Candeias ,

I would recommend you to try out Exalate in this case.

Exalate fits the bill ideally here by providing an out of the box synchronization between Jira Service Management and Jira Work Management (and yes, bi-directionally). It provides a visual editor for simple use cases, and a scripting engine for an extremely granular control over the entire integration.

Please be known that I am working as a consultant with Exalate.

Thanks, Dhiren